Arrangements
www.sohansingh.nl
Arrangements with you as a client:
To reach our goal, the firm follows a set of guidelines when contacting clients to improve communication between us and you, the client.

Written Contract
  • You receive a copy of all written documentation relating to your case as soon as possible, such as documents sent or received by third parties.
  • You are notified promptly and on time (if possible) in writing of court hearings and judgements on developments of interest relating to your case.
  • Arrangements in regards to the approach of your case, irregular rates and fares, or other business relating to your case will be confirmed in writing.
Providing information:
  • Although we strive for clarity, you may still have queries to discuss with your Lawyer. Feel free to do so. Your lawyer is there for you to answer your questions. However, there are several questions that can be answered by the lawyer’s secretary as well.
  • If due to any circumstances, you are unsatisfied with our services at Law Office Sohansingh, we are open for your comments and suggestions. Your opinion is important to us, since the client is our priority.
  • Do you have a complaint? You can report this to our office. Be sure to request the Customer Complaint regulations. Our Office is a member of the Geschillencommissie voor de Advocatuur ( Dispute Committee for the Bar Associaton ) for settlement of disputes with your lawyer.
Telephone contact:
  • You can contact the Lawyer by telephone from Monday to Thursday between 14:00 and 15:00. If you call outside these hours, you will be addressed by one of our staff members. They will be able to answer most of your questions. If this is not the case, they will discuss this internally to make sure your questions are answered.
  • Because important developments in regards to your case are transferred in writing, you do not have to keep calling. If you do not hear anything, you can assume that there have not been any developments as of yet, so please be patient as it can take some time.
Opening hours:
  • Our office is available by telephone during working days from Monday to Thursday between 9:30 - 17:00. The office is closed from 13:00 - 14:00 due to lunch breaks.
  • Unfortunately booking an appointment is required to speak to the Lawyer. You can always visit our office during office hours, to hand in your documents or to make your payments.

If due to any circumstances, you are unsatisfied with your services at Law Office Sohansingh, we are open for your comments and suggestions. Email your complaints or suggestions to info.secretariaat@sohansingh.nl

Your opinion is important, since the client is our priority.